1) Rental Rates and Rental Extension / Excess Hours
Prices are subject to change without prior notice in the event of unforeseen circumstances such as increase in transport and maintenance costs, tax, etc.
Should the Hirer intend to extend the rental beyond the original confirmed date, Hirer must inform Imanaz Car Rental service.
2) No Refund of Unused Services and Forfeited of Booking Fees
No refunds, either in part or in full, will be made for unused rental. For cancellation of booking at any time by hirer, booking fees paid shall be forfeited.
3) Non-smoking Vehicle
Hirer and all passengers shall not smoke while using vehicles rented from Imanaz Car Rental service/Owner. A sum of RM200 shall apply to remove the cigarettes odour and disinfect the interior of the vehicles.
4) Driving License
The Hirer must be in possession of a valid driving license. An international driving license is preferred for non-Malaysian citizen.
5) Damage and Other Charges
The Hirer accepts responsibility to repair and change to new original parts at current market price plus labour on items that are damaged, lost or stolen during the period of Hire. As such, hirer's deposit shall be forfeited. The possibility of such incident would be as follows:-
- scratches on car body which have to be re-paint
- minor or major damaged on all front & rear lamps
- broken / smash windshield, window glass & wiper
- damaged on car seats (eg. Cigarettes burn marks, stains, etc.)
- fender & bumper bend or fall out
- any missing & damage items relating to the car
Hirer must always make sure the vehicle's water temperature is always at normal level. Should hirer encounter water heating or temperature rise, stop the car immediately at a safety area and contact our respond team. For long distance drive, hirer must regularly check the water level and add in water if needed and engine oil of the rented vehicle.
In the case of major damaging happen to Imanaz Car Rental service/owner's car(s) that require Imanaz Car Rental service/owner to claim compensation from Insurance Company, then the time spend on claiming from the Insurance company and sending for repairing would have resulting losses to Imanaz Car Rental service/owner.
As such, no replacement of car by Imanaz Car Rental service/Owner and hirer are liable to pay the excess fees. Hirer's deposit with balance of hire rates (if any) paid to Imanaz Car Rental service/owner shall be forfeited.
6) Collection and Delivery
For delivery or collection within Klang Valley, a charge of RM50 and above per way may be imposed, depending on distance, accessibility of the destination and time of day. A sum of RM50.00 will be levied for check out and collection of vehicles, after business hours, inclusive of Sundays and Public Holidays.
7) Submission of Hirer's Particulars to Authority
Hirers gave permission to Imanaz Car Rental service/Owner to submit their personal and company particulars to the Authority involve if found or suspect of conducting illegal trade, breach/violate the Government rules & regulations.
8) Accident and Emergency Service
In case of accidents involving the vehicle, the Hirer shall:
i) obtain the names, identity card numbers, addresses and driving license numbers of the parties involved and of the witnesses.
ii) notify Imanaz Car Rental service/Owner immediately and completing forthwith Imanaz Car Rental service/Owner's Accident Report Form and complying with all requests of Imanaz Car Rental service/Owner to provide assistance in any litigation or investigation relating to such damage or accident.
iii) notify the police or other proper authority within twenty-four (24) hours from the time of occurrence of the accident and shall supply such information, drawings and assistance in connection with the accidents as the police may require.
iv) In any emergency situation, such as breakdown, Imanaz Car Rental service has its own appointed towing company. Hirer must contact Mr. Aiman +60122216527 for further advice.
9) Petrol, Parking, Toll and Traffic Fines
Petrol, parking, toll fees, traffic fines and miscellaneous charges are the responsibilities of the hirer. An additional RM50.00 administration fees will be charged to the hirer above any traffic fine for any violation arising from hirer's use of the vehicle.
10) Reposition of Service
Should hirer wishes to pick up or drop off a vehicle outside Kuala Lumpur or Klang Valley, a repositioning service is available for rental of 4 days or longer. A guide to one-way rates is as follows:
City / Town | Fee (RM) |
Genting Highlands | 250 |
Cameron Highlands | 300 |
Ipoh | 300 |
Alor Star | 400 |
Penang | 400 |
Kota Bahru | 500 |
Melaka | 300 |
Mersing | 400 |
Johor Bahru | 450 |
Kuantan | 300 |
Kuala Terengganu | 400 |
11) Methods of Payment
Methods of payment accepted are strictly CASH. Whatever the method of payment, funds must have cleared in our account by the payment deadline.
12) Rental Alternatives / Cancellation
Imanaz Car Rental service reserves the right to cancel any rental prior to commencement for any reason whatsoever. The company may, if it so chooses, recommend an alternative vehicle to hirer, preferably of the same category. Should hirer decide not to accept the alternative, all monies paid by hirer will be refunded in full without further obligation or liability on the part of The Company.
Note: All prices are quoted in Ringgit Malaysia (RM)
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